Hi,

The story happens few days ago. I succeed in winning a Jackpot in casino, called Club World Casino (<a style="color: #1155cc;" href=" removed link " target="_blank" rel="noopener" data-saferedirecturl=" removed link ;source=gmail&ust=1537832440428000&usg=AFQjCNFgkf2SCiZvOhdgbWbVe2Raxfxd6w">clubworldcasinos.com) under Curaçao eGaming License.
But, I am very disappointed because the casino support inform me that I will not be receiving these winnings, as the funds have been won from a free chip, and there is a maximum cashout to the bonus even if the Jackpot is triggered, so the most I can withdraw is 200 USD.
They have a lot of confuses one agent said that I can withdraw just 100 USD, other support agent said 200 USD, their support also told me that I can continue playing and I can request the withdrawal of 200 USD, I can then use the remaining Jackpot winning funds to build up my comp points (I have all the chat transcripts and screenshots), my problem is not with 100 or 200 USD, my problem is with their registration account system and process, how they allow people from a restricted country to open an account, to redeem successfully a bonus-code, and then they close it when you get a good winnings, my problem is with their countries restriction policy-not clear enough, they mentioned only Northern Ireland, Channel Islands and Isle of Man as legal jurisdictions of the United Kingdom, but they did not mentioned Gibraltar, I am from Gibraltar, my problem is with their bonus policy (max cashout bonus from no deposit bonus is fixed in 2 times or 3 or what ever, they did not mentioned in the T&C about Jackpot exception win) and the BIG problem is with their License, this is the correspondence I received from Curaçao eGaming when I contact them about my case (Curaçao eGaming has no connection with that site and therefore any references made to Curaçao eGaming as one of the Master License holders are false and misleading.), and as mentioned in their main website page (Club World Casinos operates under Master License No.365/JAZ Sub-License GLH-OCCHKTW0701122017, granted by the Government of Curaçao.) they are a fake fraud gambling site.

I would be very grateful for any advice,

Best Regards,

Nadezda